Plans
| Limit | Free$0 | Starter$29/month | Growth$79/month | Agency$199/month |
|---|---|---|---|---|
| Websites | 1 | 1 | 3 | 10 |
| Pages mapped per site | 50 | 500 | 5,000 | 10,000 |
| Conversations a month, per site | 50 | 500 | 3,000 | 10,000 |
| Team seats | 1 | 2 | 5 | 20 |
| Your own guide name | No | Yes | Yes | Yes |
| Remove “Powered by Chattish” | No | No | Yes | Yes |
| “Talk to a person” + Inbox | Yes | Yes | Yes | Yes |
| Slack & webhook destinations per site | No | No | 3 | 10 |
Prices are in US dollars per month. Plans are month to month with no contract. See Pricing for a side-by-side view.
What counts as a conversation
A conversation starts with a visitor's first question and continues while they keep chatting in the same browser tab, across pages of your site. A new tab or a new visit starts a new conversation. Limits are per site.
When you reach the conversation limit
The guide never goes dark. It switches to links-only answers: instead of a written answer, visitors get up to three pages from your site map that match their question. Full answers come back when the month resets or when you upgrade.
We email you when a site reaches 80% and 100% of its conversations, and the dashboard shows a banner while a site is on links-only answers.
Usage resets on the first day of each calendar month (UTC).
When you reach the page limit
Pages beyond your plan's limit aren't mapped, and the site map shows that the limit was reached. Existing pages keep working. Upgrade to map more pages.
Upgrade, downgrade and cancel
Go to Plan & usage. Only the workspace owner can change the plan.
- Upgrade: choose a plan and pay with Stripe Checkout. The new limits apply straight away.
- Cancel or change your card: click Manage billing to open the Stripe billing portal. When you cancel, your paid plan stays active until the end of the period you paid for, then the workspace moves to Free.
- If a payment fails, you keep your plan for now and see a notice to update your card.
If you have more sites than the Free plan allows after cancelling, nightly re-crawls pause until you remove sites or upgrade.
Billed through Shopify
If you created your guide in the Chattish app for Shopify, Shopify bills your plan instead of Stripe. Change or cancel it in your Shopify admin under Apps → Chattish, or click Change plan in Shopify on Plan & usage. The charge appears on your Shopify bill. See Install on Shopify.